Lost card statement. How to block and restore a Sberbank card: what to do if lost or stolen

Even the most attentive bank client can lose a card. This situation more often brings discomfort than frustration - you will have to pay in cash and also contact the bank for recovery. But with the loss or theft of plastic, you can lose money - unscrupulous citizens can pay with it online. So, what to do if your Sberbank card is missing, and how is it restored?

What to do if the card is lost?

If you looked for it in all your bags, pockets, desk drawers and under the car seat, the card must be blocked. It is better to be safe than to lose funds in your accounts. You can activate it at any time, in case you find something missing.

Apply to the bank to block the plastic. The money will remain untouched: online banking is also available, and if you have a passport, you can withdraw cash at any branch. “Thank you” bonuses are also retained.

Options for further action:

An application is submitted for re-issuance of a card linking the old account
Choosing another payment system (changing VISA to MasterCard or vice versa)
Selecting another product (issue a “Gold” card instead of a “Youth” card)
Withdrawing funds from accounts and closing an agreement with a financial institution

In any case, you cannot receive a new card on the same day. If its presence is simply necessary, you can take an unnamed Momentum while you wait.

Blocking methods

You can block a card in several ways:

Contact any branch - if you have a passport, the consultant will block the account on the spot
Call the toll-free hotline 8-800-555-5550 (works within the Russian Federation)
Call technical support 7-495-500-5550 (for those in roaming)
SMS message with the text “Blocking” or “Blokirovka” to number 900 (if there are several cards, indicate the last 4 digits separated by a space)
On the Sberbank Online website, logging into your personal account. Go to the “Additional Operations” menu, then “Blocking”. The system will ask for the reason for the action and ask you to confirm the operation with the code from the SMS.

After you have completed one of the above steps, request a statement of your most recent transactions. The fraudster who used your card will respond in all severity: we write a statement to the police and a notification to the bank about the cancellation of the operation. You only have a month to do this. You will not be able to withdraw the payment later.

How to restore the card?

When restoring, many clients are concerned with the question: “Will there be a fine for the loss?” The answer is no. Sberbank does not take money for lost plastic.

However, to create a new card you will need a certain amount. You will have to re-select your banking product and payment system. The cost varies - its own for each card is indicated on the website.

If a credit card is lost, the balance and debt are retained. Even if this is not provided by the package, you can withdraw cash at the cash desk. Payments will also have to be made through an operator. The plastic is restored within 2-4 weeks after submitting the application.

Recovering a card online

To apply, you don’t need to go to the bank - you can just go to the website and click a few buttons.

Go to Sberbank Online
Section "Maps"
“Card reissue” item
Specifying the reason for restoration
Confirmation of the operation with a code from SMS

You will have to wait 14 days and pick it up at the branch that services your accounts.

Loss is considered an early reissue of the card - this is a paid procedure. Debit cards cost 60 rubles, credit cards – 150, and VIP client cards (for example, “Platinum”) are restored free of charge.

No matter how careful we are, we still won’t be able to insure ourselves against all unforeseen situations. The loss of a bank card is considered force majeure.
Therefore, Sberbank has prudently developed a number of instructions that will help answer questions if a Sberbank card is lost - what to do, where to go, how to act and how a new card is issued.

Having lost a plastic card, there is no guarantee that it will not fall into the hands of third parties, and they will not take advantage of the opportunity to withdraw money from it. It is necessary to act quickly.

First of all, you should immediately block the card. This will limit the access of fraudsters and will not allow any transfers to be made. If the card was simply forgotten somewhere and then found, you will need to go to the bank branch with your ID and unblock it.

If it is impossible to find the card, you must fill out a loss statement at the bank branch. At the same time, the client account will remain available to receive cash or carry out appropriate transactions. You should always have your ID with you.

Card replacement options

If you lose your Sberbank card, what to do depends on your own desires:

you can issue a card of the same format and link it to your existing account;
order another type of card and also link it to the current account;
refuse banking services altogether: close the account, withdraw the available balance.

Reissue of card in Sberbank

For more information about re-issuing a card at Sberbank, cost and timing, see

After the option is selected, a statement is written indicating the parameters of the card required for use. It will take about 14 days for him to be released. If there is a need to make transfers, withdraw money, or pay for services during this period, you can do all this only through a bank cash desk.

How to block a card if lost

The most affordable and fastest option is to call the bank. There are several options to choose from.

There are two free lines for all mobile operators:

You can call us free of charge from mobile and landline phones.
You can call 7 495 500 55 50 from abroad. The amount of payment is determined by the operator of the country providing communications.

Blocking via SMS to number 900 - instructions

After connecting to the Contact Center, you can use the keys to select a blocking service. You should act in accordance with the prompts of the automatic informant. It is possible to connect with an operator to carry out the intended procedure.

If you prefer to act independently, you can:

send an SMS notification with the command BLOCK (BLOCK, BLOKIROVKA or 03), then a space, the last 4 digits of the card number and the number 0. This will be a signal to the bank that the card is lost and it should be blocked for this reason. . If there is only one card, then there is no need to specify the card number;
use online banking. After logging into the service, you need to go to your card account and select the “Additional card transactions” option. The last item is “Blocking”, click. Once on the short application form page, complete the appropriate sections. By default, your full name and card number are indicated. From the list of reasons you must select “Lost”. Confirm the procedure with the code from SMS.

After the blocking operation, it doesn’t hurt to double-check the balance. There is a Sberbank mini-statement for this. If you suddenly discover an unauthorized cash withdrawal or transfer, you should contact the police and indicate the transaction number in the application. Additionally, you will have to write a statement to Sberbank about disagreement with the operation. However, all this must be done within 30 days.

Tips for using a bank card safely on video

Lost Sberbank card - what to do?

Sberbank does not charge a fine for the loss of a bank card by a user. But he charges for the procedure of re-issuing the card. The amount will depend on the type of card.

Cost of reissue in case of loss of different cards

Maestro Student Card.

Maestro Social Card.

Maestro Visa Electron card.

Visa Electron Momentum and Maestro Momentum card.

MasterCard Standard card.

MasterCard Standard Contactless card.

Visa Gold and MasterCard Gold cards.

MasterCard Platinum and Visa Platinum card.

Loss of credit or salary cards

The loss of a bank card in itself is very problematic. You will have to contact the bank branch to request the required amount of credit, which can be used until a new card is issued. All current balance and card debt will remain unchanged. The debt must be repaid at the bank's cash desk.

Reissue of credit or salary cards

If a Sberbank credit or salary card is lost, follow the same procedure as with a regular payment card. The only exception is that in the application for reissue it is necessary to indicate that the card was intended specifically for receiving wages.

No matter how attentive and careful a person is, unforeseen situations are always possible when he may lose a bank card. Therefore, special instructions have been developed for Sberbank clients if they lose their card: what to do, where to call, how to get a new card. You can learn about this from our article.

One of the most unpleasant situations in life is the loss of a wallet with money cards

The loss of a Sberbank bank card is fraught with the fact that a stranger may get it and use it to withdraw or transfer funds. In order not to lose your savings, you need to clearly understand how to act correctly in such a situation.

Card blocking

In any case, the first thing to do is block the payment instrument. This precaution will limit access to scammers. If there is a possibility that the card has been forgotten somewhere, you should look for it. If you find it, you will need to visit the branch with it and your documents where you can activate (unlock) it.

If the card is lost, block it immediately

If the plastic is still not found, you need to go to the department and fill out a loss application. In this case, the client’s account will be available to him for conducting transactions or receiving cash, but only directly at the branch with identification documents.

Card reissue

The next stage after notification of the loss of a Sberbank card is what the client chooses to do:

Order a new product of a similar format, which will be linked to this account.
Order a product of a different type linked to an existing account.
Refuse bank services by closing the account and withdrawing the balance.

Having chosen an option, you need to write an application in which you note the necessary parameters of the new product. On average, it takes about 2 weeks to release it. If you want to make payments, transfers or withdraw money during this period, you will only need to contact the bank’s cash desk.

There are several ways to block a lost product. One of the most popular and fastest is a telephone call. There are several options to call Sberbank if you lose your card:

Valid for all mobile operators, free within the local roaming area.
. For landline and mobile phones – free access.
7 495 500 55 50. For applications from abroad. Payment is determined by the operator who provides the connection.

In any case, having reached the Contact Center, you must use the keys to select the blocking service, using the prompts from the autoinformer. It is also permissible to call the operator and ask him to perform this action.

To block, use ussd commands - BLOCK

You can report to Sberbank about the loss of your card and block it yourself in the following ways:

SMS message. You need to write a command word LOCKING, after the space, enter the last characters from the card number and put the number 0. This informs the bank about the reason for the blocking - loss. In addition to the above word, it is acceptable to use Latin variants (BLOKIROVKA, BLOCK) or numbers: 03. Send. If the client has only one plastic card, the numbers from the number are not required to be entered.
Online banking. After visiting the service, you need to go to your card account and click on the “additional card transactions” option. The last menu item will be Lock. By clicking on the action, the client is sent to a short application form, where he must fill out the following fields: Plastic number and Last name (will be indicated by default), Reason for blocking (must be selected from the list - lost). After this, all you have to do is confirm your wish with an SMS code, as with any actions online.

If a product is lost, we block it using a command to number 900

Send verification code in response

The bank sends confirmation that the blocking procedure has occurred

After blocking, it is recommended to check the balance and recent transactions to make sure that attackers did not manage to use the plastic. For this you can use. If you detect a withdrawal or transfer of money, you must write a statement to the police and report the transaction number to the bank. In addition, you need to write a statement of disagreement with such an operation at the department. This must be done quickly (up to 30 days).

Penalty for losing a card

The issuing bank does not introduce such a concept as a “Fine”; it takes money for product re-release. It is worth distinguishing between regular and early reissues, as well as those applicable in case of loss of a payment instrument. The amount depends on its type. Let's look at the main options.

Additional information for credit and salary cards

Losing a credit card is an even more unpleasant situation. The client may need borrowed funds when paying at retail outlets. Therefore, at the branch he can request the amount available for loan in cash in hand, so that he can use it before they make a new plastic. Or remove only some part that he will need in the near future.

Current debts and existing balance will be maintained in the account. Debt repayment follows the same principle and takes into account the interest-free period as when using plastic. You will need to deposit cash through a cashier.

If a Sberbank salary card is lost, the client must proceed as described above. The only exception: in the application for issuance, it must be noted that the product is intended for receiving wages and perhaps this can be done not in the bank’s office, but in your organization.

The video provides information on what rules must be followed to use the product safely.

Conclusion

Avoiding an unpleasant life situation is not always possible. But it is important for all product holders to know the most important rule - always block lost plastic first. This is a guarantee of the safety of your money.